Nov 26, 2008 - The SolidSpace offices will be closed on Thursday, November 27 and Friday, November 28 for the Thanksgiving holidays. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at the SolidSpace Customer Center located at https://www.solidspace.com/client_support/client_login/index.aspx. All other support requests will be handled on Monday, December 1st.

October 31, 2008- Updated Domain Phishing Alert. We've recently become aware of a phishing scam targeting domain name customers of a number of registrars, including Network Solutions. While you may not have domain names at any of these registrars, you may still be receiving these emails and coming to you with questions. We wanted to alert you to this situation.

At this time, we know that fraudulent e-mails are being sent to some domain registrants, regardless who the registrar of record is, which include links to sites that look like networksolutons.com or other registrars; however they are fake web sites. These e-mails are attempting to capture login information. We should caution you that a small number of registrars are currently affected, it could expand to others.

How to Protect Yourself: Legitimate requests will ask you to simply review your information. Phishing scams will provide a link within the email asking you to click on the link to update your information. DO NOT CLICK ON THE LINK. Any concerns may be directed to the SolidSpace Support Team.

October 30, 2008 - 101Domain.com/RightWay Gate, Inc. - Phishing Alert.

Notice: We recently became aware of the below fraudulent email circulating to customers requesting that customers log into their accounts to correct inaccurate WHOIS information.

The email is FROM: eNomCentral Inc. with subject line :"Your domain must be deleted today!"
Do not provide any information on the link provided in that email.

That email is not legitimate, and we believe it is an attempt to compromise your accounts and/or domain names. There has also been another phishing scam using the email: info@worldswidedomainname.com. Be sure to check your emails carefully, and always log in to your Domain Admin panel directly, never through an email solicitation.

October 28, 2008 - Clients utilizing the SolidSpace domain registration service will begin receiving notifications from Network Solutions requesting a review of registered domains listed in the WHOIS database. This request will be sent to the registrar's email address with a subject line: Action Required: Important Account Information.

This is a legitimate request and required by ICANN, the non-profit who oversees the domain registration systems. This is in cooperation with a policy established by ICANN that requires all registrars contact each customer and request them to verify the accuracy of their WHOIS information. (WHOIS is a publicly accessed database containing contact information associated with every domain name registration.) If you have questions regarding this request, please do not hesitate to contact the SolidSpace support team.

Jul 2, 2008 - The SolidSpace offices will be closed on Friday, July 4 in recognition of Independence Day. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at the SolidSpace Customer Center located athttps://www.solidspace.com/client_support/client_login/index.aspx. All other support requests will be handled on Monday, July 7th.

Jun 6, 2008 - SolidSpace will be upgrading our email servers to Imail 10 over the next 3 weeks. We will be changing over the email servers one at a time to minimize disruptions, with the first email server being upgraded on June 10, 2008 from 7:00-9:00 AM EDT.

Clients will be notified by email with a date and time of when their email server will be upgraded. Please be aware that there will be a brief down time experienced as part of the upgrade. You will not lose any of your emails or contacts, and mail received during the downtime will be sent once the server is back online. If you have questions please do not hesitate to contact the technical support department.

Kind Regards,

SolidSpace Support Team

May 23, 2008 - The SolidSpace offices will be closed on Monday, May 26 in recognition of Memorial Day. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at the SolidSpace Customer Center located at https://www.solidspace.com/client_support/client_login/index.aspx. All other support requests will be handled on Tuesday, May 27th.

May 2, 2008 - Thursday, May 1st at 1:20PM EDT SolidSpace experienced a power issue during electrical servicing of our building and UPS power. This issue created a power failure for approximately 20 seconds. During this time some systems within the data center shut down and had to be restored which took varying amounts of time. The majority of the effected systems were back online within 5 - 10 minutes. Questions regarding your specific system should be directed here. Thank you, SolidSpace Management.

Apr 28, 2008 - Our phone lines are fully operative now.

Apr 28, 2008 - We are currently experiencing issues with our phone lines. If you cannot reach us by phone, please contact us via email clicking here or existing customer may open a ticket through the Customer Portal.

Nov 28, 2007 - On Saturday December 8, 2007 from 8:00am to 10:00am EST, we will be upgrading our datacenter's core network switching. During this maintenance window, some users may experience a brief service outage.

Nov 19, 2007 - The SolidSpace offices will be closed on Thursday, November 22 and Friday, November 23 for the Thanksgiving holidays. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at the SolidSpace Customer Center located at https://www.solidspace.com/client_support/client_login/index.aspx. All other support requests will be handled on Monday, November 26th.

Aug 30, 2007 - The SolidSpace offices will be closed on Monday, September 3 in recognition of Labor Day. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at the SolidSpace Customer Center located at https://www.solidspace.com/client_support/client_login/index.aspx. All other support requests will be handled on Tuesday, September 4th.

Jul 2, 2007 - The SolidSpace offices will be closed on Wednesday, July 4 in recognition of Independence Day. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at the SolidSpace Customer Center located at https://www.solidspace.com/client_support/client_login/index.aspx. All other support requests will be handled on Thursday, July 5th.

Jun 4, 2007 - SolidSpace is very pleased to announce the launch of our new Anti-Spam service that will be activated the week of 6/04/07 for all SolidSpace email users. This is completely free and requires no setup. All domains that use SolidSpace email services will be filtered through the new Anti-Spam service. Due to the nature of DNS and caching on the Internet, clients will experience a gradual increase in the blockage of spam during this window until the full effect is felt in approximately one week.

The new service features increased spam identification techniques, including:

• Content Analysis
• Real-time Spam Black Lists
• Spam URI Real-time Blocklists (Identifies Internet Addresses used by spammers)
• Collaborative Spam-tracking databases
• Automatic Updates of spam detection rules
• Bayesian Adaptive self-learning Statistical filters
• Identification of spammer hosts by DNS characteristics
• Sender Policy Framework
• Detection of spam inside images
• Detection and Blocking of dictionary attacks

SolidSpace is committed to providing the highest level of service to our clients and this commitment includes fighting spam.

Apr 5, 2007 - The priority support email address will no longer be in service effective today, April 5, 2007. If you experience an after-hours server down emergency, please log into the SolidSpace Customer Center located at https://www.solidspace.com/client_support/client_login/index.aspx. Once logged in you will see the option: "To report a Server Down issue after business hours, click here." Complete the online form and a member of the SolidSpace Technical Support Team will respond to your server down issue immediately.

If you do not have your login credentials for Customer Center, simply click on the Customer Login button from the home page and the system will retrieve your Username and Password for you.

We appreciate your business and thank you for understanding the importance of updating our after hours support process.

Feb 8, 2007 - Please be advised that a fictitious internet email is being sent out that appears to come from SolidSpace asking that you install guard.php or guard.asp files on your web server. This is a malicious email and these files should not be installed. The subject of the email is: Hosting Regular Security Maintenance. This email is not legitimate and should be deleted immediately.

Any email you receive asking you to install files on your personal computer or your web site should be regarded with suspicion, as they can contain viruses or exploits.

If you have any questions regarding this issue please contact us here

Regards,

SolidSpace Support Team

Dec 6, 2006 - In adherence with the SolidSpace Maintenance Policy, on Saturday, December 9th at 8:00 AM EST, we will be upgrading our ColdFusion server software to version 7.0.2. Web services will be unavailable for approximately 20 minutes. We apologize for any inconvenience this may cause and thank you for your continued support.

Nov 22, 2006 - The SolidSpace offices will be closed on Thursday, November 23 and Friday, November 24 for the Thanksgiving holidays. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at . All other support requests will be handled on Monday, November 27th.

Nov 14, 2006 - In adherence with the SolidSpace Maintenance Policy, on Saturday November 18, 2006 we will be upgrading our mail server's software. Mail services will be unavailable for approximately 30 minutes. During this upgrade window, no email will be lost as our secondary mail servers will intercept ALL incoming email.

Oct 12, 2006 - In adherence with the SolidSpace Maintenance Policy, several web servers will be rebooted Saturday, October 14th between the hours of 7:00 A.M. EDT and 10 A.M. EDT. We do not anticipate any single server to be down for more than 20 minutes at a time.

Aug 31, 2006 - The SolidSpace offices will be closed on Monday, September 4 in recognition of Labor Day. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at

All other support requests will be handled on Tuesday, September 5th.

Aug 1, 2006 - With the release of Microsoft SQL 2005, SolidSpace will no longer be offering Microsoft SQL 7.0 hosting and will retire all SQL 7.0 servers and services on September 30, 2006. As a SolidSpace Microsoft SQL 7.0 client, you will have the choice to migrate your database to either Microsoft SQL 2000 or Microsoft SQL 2005.

As part of the Microsoft SQL 2000 and Microsoft SQL 2005 offerings, SolidSpace has much more powerful and current generation hardware to host your database. Our Microsoft SQL 2000 and SQL 2005 servers have over 400% more processing power, 200% more RAM, and more than double the I/O throughput of our current SQL 7.0 servers.

We are very excited to be offering the latest release of Microsoft SQL and to offer our clients very robust servers to host their databases.

Jul 3, 2006 - The SolidSpace offices will be closed on Tuesday, July 4 in recognition of Independence Day. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at All other support requests will be handled on Wednesday, July 5th.

Jun 16, 2006 - On Saturday June 17, 2006 from 8:00am to 9:00am EDT, we will be upgrading our datacenter's core network switching. During this maintenance window, some users may experience a brief service outage.

May 18, 2006 - On Tuesday, May 23rd at 2:00 PM EDT, SolidSpace will decommission the existing Lyris server your email list currently resides and replace it with an upgraded server featuring greater processing power, RAM, and faster hard disks. You will not be required to reset your login credentials or Email Lists as part of this migration. We estimate the down time for the migration to be approximately one hour. We apologize for any inconvenience this may cause and thank you for your continued support.

Jan 30, 2006 - SolidSpace is excited to announce a new email policy that will better handle SPAM. Please read the very important information below regarding this new email feature.

Why are you changing your email policy?
Historically, SolidSpace has simply bounced emails that were rejected due to your email SPAM rules. Bouncing is generating a reply back to the sender stating that the email was unable to be delivered. Unfortunately the bounce function is sometimes being exploited by spammers. To avoid this exploitation and/or valid emails being deleted, we will now direct SPAM emails into a SPAM Folder for each user rather than bouncing messages.

What do I need to do?
At approximately 3 P.M. EST. each day, you will receive an email in your inbox which contains a list of emails by subject and sender that are contained in your SPAM Folder. If you do not wish to retrieve any of these messages, you do not need to take any action. Emails in the SPAM Folder will be deleted automatically after 15 days. In order to prevent your email box from going over quota due to this policy change, your user email box quota will be increased.

What if I receive a valid email and it automatically goes into my SPAM inbox?
If you wish to "white list" or prevent an email address from being intercepted as SPAM, you may add the address to your web mail address book. Please follow this link: http://www.solidspace.com/SMB/Support/SMB_HowtoReadSpamMailbox.asp#whitelist for instructions on adding an address to your address book. If you already have email addresses in your address book, those will remain in place and will automatically be added to the "white list".

How do I move emails from my SPAM folder to my Inbox?
If you wish to move emails from the SPAM Folder to your inbox, please follow this link: http://www.solidspace.com/SMB/Support/SMB_HowtoReadSpamMailbox.asp#moveemails for instructions on logging into the web interface and moving emails between folders.

The support team is very happy to be able to offer this email enhancement and we hope that you enjoy this new feature. We thank you for your continued support.

Thank you,
SolidSpace Support Team

Jan 12, 2006 - Attention SolidSpace Customers:   SolidSpace has upgraded our web statistics reporting tool from LiveStats 6.2.1 to LiveStats 8.03. The new version has many improvements and features. A complete list of the feature enhancements may be found at http://www.deepmetrix.com/livestats/xsp/key_features/ . There is no action needed on your part to begin using the new statistics . The next LiveStats report you receive will be from the new SolidSpace LiveStats server. If you are accustomed to logging into the web interface, the email you had received in the past with a link to statistics will still work for the old server. On Thursday, January 12, we will be sending users a new email with a link and credentials for the new server. The user name and password you have for the old statistics server is unchanged for the new server.

The new server will contain historical data dating back 60 days . Unfortunately there is no importing tool to move the old statistics data to the new server. Due to this, we will leave the old LiveStats server online through 12/31/06 so that clients may log into the old server via the web interface to view historical data.

SolidSpace is very excited to be able to offer you a newer, more robust web statistics reporting tool and we thank you for your continued support!

Best Regards,

SolidSpace Support Team

Dec 22, 2005 - The SolidSpace offices will be closed Friday, December 23, Monday December 26, Friday December 30 and Monday January 2 for the Christmas and New Year holidays. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at .

Nov 21, 2005 - The SolidSpace offices will be closed on Thursday, November 24 and Friday, November 25 for the Thanksgiving holidays. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at . All other support requests will be handled on Monday, November 28th.

Aug 31, 2005 - This email is to inform you that on Friday, Sept 2nd at 10 PM EDT, SolidSpace will be performing an upgrade to our datacenter's switching and routing. We will be replacing several copper connections with higher speed fiber connections. We will also be upgrading our distribution layer switches to add increased throughput to accommodate future growth.

The maintenance window will be for approximately three hours. During the maintenance window, some servers may experience a brief service interruption as connectivity to that device is moved to the upgraded fiber and switching architecture. We do not anticipate more than fifteen (15) minutes of service interruption for any single server during the window. We apologize for any inconvenience this may cause and thank you for your continued support.

Jul 18, 2005 - This email is to inform you of a SolidSpace policy change in regards to handling emails forwarded to AOL addresses. In the past, you have received email at your AOL address that had been forwarded from the SolidSpace email server. For example, your email with SolidSpace may be sales@widgets.com but email received on this address is being forwarded to an AOL address rather than residing on the SolidSpace email servers. This email is to advise you that SolidSpace will no longer forward those emails. Unfortunately AOL has left us with no choice. If a piece of spam is received by your sales@widgets.com address and forwarded to AOL, AOL ends up black listing the SolidSpace email servers even though we are not the source of the spam. Removing ourselves from the black list has proved to be nearly impossible and it has caused SolidSpace users to be denied the ability to email AOL users. Until such time that intelligence is built into the AOL black listing system which allows it to see the source of spam and not black list servers forwarding emails at the request of AOL users, SolidSpace will not be forwarding emails as it is causing the SolidSpace email servers to be unwarrantedly black listed.

Instead of being forwarded, your email will now reside on one the SolidSpace email servers. You may call us at 888-340-0020 option 2 for instructions on setting up your email client to retrieve email or follow this link: http://www.solidspace.com/SMB/Support/SMB_CustomerSupport.asp

Jun 30, 2005 - The SolidSpace offices will be closed on Monday, July 4 in recognition of Independence Day. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at All other support requests will be handled on Tuesday, July 5th.

Jun 30, 2005 - This email is to inform you of maintenance being performed on the SolidSpace datacenter Sunday, July 3rd. In order to complete the power upgrade that we began in our data center on May 29th, we must take our UPS and electrical circuits feeding the datacenter offline one final time. Internet connectivity will remain active as well as DNS, email servers, and broadband access. Other services and servers will not be available during the cut over which will occur on Sunday July 3rd, at 4:30 AM EDT. We do not anticipate the power upgrade to take more than one hour to complete. Once complete all servers and services will be online and available. We apologize for any inconvenience caused by this maintenance and thank you for your continued support.

Jun 23, 2005 - In adherence with the SolidSpace Maintenance Policy, several email and web servers will be rebooted Saturday, June 25th between the hours of 8:00 A.M. EDT and 10 A.M. EDT We do not anticipate any single server to be down for more than 10 minutes at a time.

May 27, 2005 - The SolidSpace offices will be closed on Monday, May 30 in recognition of Memorial Day. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at All other support requests will be handled on Tuesday, May 31st.

May 25, 2005 - This email is to inform you of maintenance being performed on the SolidSpace datacenter Sunday, May 29th. Due to the growth of our customer base, SolidSpace must upgrade our power infrastructure. We will be performing upgrades to our uninterruptible power supply/battery back up as well as the various circuits that carry the power into the datacenter. Our power requirements have grown such that the existing circuit breakers and electrical wiring feeding power to our datacenter will not be capable of carrying the load once we have upgraded our uninterruptible power supply/battery back up and has made it necessary to install newer, heavier gauge electrical cabling and higher amperage circuit breakers. The datacenter power will be moved from the existing electrical cabling and circuit breakers to higher amperage circuit breakers and heavier electrical cabling. The cabling and breakers are being installed and placed before the cutover but we must go down briefly in order to complete the physical connections. Internet connectivity will remain active as well as DNS, email servers, and broadband access. Other services and servers will not be available during the cut over which will occur on Sunday May 29, at 4:30 AM EDT. We do not anticipate the power upgrade to take more than one hour to complete. Once complete all servers and services will be online and available. We apologize for any inconvenience caused by this maintenance and thank you for your continued support.

May 23, 2005 - A new computer virus is being reported in the wild arrives via e-mail with an attachment that purports to be a Microsoft "cumulative patch" for May 2005. The file is actually an executable for a variant of W32.Pinfi, a memory-resident polymorphic virus capable of replicated via mapped drives and network shares. The Pinfi virus, also known as Pate or Parite, has been programmed to infect every PE and SCR file on every drive and network share. Pinfi targets users of Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, Windows Me.
Please be aware that Microsoft will never attach software updates to security e-mail notifications of any sort. If you receive an email purporting to contain any security patch from any software vendor, you should not open it and you should delete it immediately.

May 5, 2005 - We are pleased to announce we will upgrade Lyris ListManager from v8.5a to v8.5b on Tuesday May 10, 2005 at 4:30pm EDT. Lyris services will be unavailable while the upgrade is performed. We estimate the duration of the outage to last 30 minutes.

Below is a brief overview of the product enhancements:

1. HTML editor updated to prevent intermittent browser issues.

2. The format required for the Require Password in Body feature has changed. The password must be included in the following format: PASSWORD:your_password

3. Several API calls have been fixed

April 19, 2005 - We are pleased to announce we will upgrade Lyris ListManager from v7.8d to v8.5 on Tuesday April 26, 2005 at 4:30pm EDT. Lyris services will be unavailable while the upgrade is performed. We estimate the duration of the outage to last 90 minutes.

Below is a brief overview of the product enhancements:

1. Mail blindingly fast. ListManager can now deliver 10 times as many emails per hour. No more waiting for a large list to complete mailing!
2. Advanced HTML editing. ListManager's HTML editor includes an intuitive graphic toolbar that allows you to change colors, insert tables, format text, and add links to your mailings-all with the click of a mouse. (Windows Internet Explorer 5.5 or higher required)
3. Content converters and validators. Convert your email content to and from text, HTML, and AOL formats. Quickly detect broken links and remove code that could cause problems for AOL, Hotmail, or Yahoo! users.
4. Easier CAN-SPAM compliance. ListManager can automatically insert CAN-SPAM-compliance footers directly into every mailing you create, including unsubscribe information.
5. Firefox 1.0 is now supported.
6. Password Assistance. If an administrator fails to login, ListManager now provides an opportunity for the administrator to be emailed the password.
7. New Home Page. The Home:Overview tab has user-definable shortcuts to frequently performed tasks. The Home:Activity tab displays recent activity on your list. The Home:Subscriptions tab shows subscription trends since your last mailing.

January 12, 2005 - **VIRUS ADVISORY** - W32.Beagle.J@mm
The virus comes in from a spoofed email address, ie staff@yourdomain.com. Subject: Email account disabling warning. The body of the emails warns the user that their computer may contain a virus and instructs the user to open an attached file to obtain further details. Opening the attached file will launch the W32.Beagle.J@mm virus.

Dec 22, 2004 - The SolidSpace offices will be closed Friday, December 24 and Friday, December 31 for the Christmas and New Year holidays. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at .

Dec 7, 2004 - On Saturday December the 11, 2004 at 9:00 AM EST we will be performing maintenance on some of our web servers which will require a reboot. We estimate the down time for a single server to be approximately 15 - 20 minutes. All servers will be back online at 9:30 AM EST. Clients on affected servers have been notified via email.

Nov 23, 2004 - The SolidSpace offices will be closed on Thursday, November 25 and Friday, November 26 for the Thanksgiving holidays. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at . All other support requests will be handled on Monday, November 29th.

Sep 16, 2004 - On Saturday, September 18th, at 7:00 AM EST we will be performing maintenance on sql002. As part of the maintenance, it will be necessary to take the server offline briefly and perform a reboot. We estimate the down time to be approximately 20-30 minutes with the server being back online at 7:30 AM EST.

Sep 8, 2004 - On Saturday September 11, 2004 at 7:00AM EST, we will be upgrading our mail server's software. Mail services will be unavailable for approximately 30 minutes. During this upgrade window, no email will be lost as our secondary mail servers will intercept ALL incoming email.

Sep 3, 2004 - The SolidSpace offices will be closed on Monday, September 6 in recognition of Labor Day. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at

All other support requests will be handled on Tuesday, September 7th.

Aug 10, 2004 - SOLIDSPACE DOUBLES CLIENT BASE WITH ACQUISITION OF HOSTFORCE
Leading Web Application Hosting and Managed Services Company Enhances their Ability to Host World-Class Applications as a Service

Winston-Salem, NC, August 5, 2004 - SolidSpace, LLC a leading provider of robust hosting infrastructure services today announced the acquisition of privately held HostForce, a hosting and managed services company based in St. Paul, MN, in an all-cash transaction. Financial details were not disclosed.

Under the terms of the agreement, SolidSpace will assume full responsibility for all of HostForce's existing managed services customers, as well as HostForce's eCommerce and reseller management software. The two companies will work together to transition all customers to the SolidSpace data center in Winston-Salem, NC within the next 90 days. The transition will be completely seamless and transparent to the customers.

In addition to doubling the SolidSpace customer base, HostForce brings tremendous value to the SolidSpace family with their eCommerce technology which will be made immediately available to their existing client base as an add-on product. HostForce also has a very established reseller network, significantly expanding the reach of SolidSpace's sales channel. The HostForce innovative reseller management application will provide measurable value to SolidSpace's entire partner network by enabling then to easily and efficiently manage their customer base and service offerings.

"We're very excited about the addition of HostForce to the SolidSpace family. Their established reseller channel, and their powerful reseller management interface will be critical in our future growth and expansion," said Jim Capps, President of SolidSpace. "In addition, their eCommerce technology will significantly enhance the suite of solutions we offer our clients."

The acquisition will strengthen SolidSpace's presence in the MidWest and internationally and is a critical first step and key component of the company's growth and acquisition strategy which is focused on seeking out profitable companies with similar operations and an ultimate goal of establishing itself as the premier managed services company dedicated to delivering software applications as a service.

"I would like to thank all HostForce customers for their loyalty and support over the past 8 years," said Steve Nielson, CEO and Founder of HostForce. "SolidSpace's dedication to delivering high quality managed services is virtually a mirror image of how we have operated and I am confident that our customers will be well taken care of in their capable hands."

Jul 1, 2004 - The SolidSpace offices will be closed on Monday, July 5 in recognition of Independence Day. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at All other support requests will be handled on Tuesday, July 6th.

May 28, 2004 - The SolidSpace offices will be closed on Monday, May 31 in recognition of Memorial Day. During this time we will operate under our priority support guidelines. Priority Support is for server down issues only and is available at All other support requests will be handled on Tuesday, June 1st.

Apr 27, 2004 - On Thursday April 29, 2004 at 5:00pm EST, we will upgrade from Lyris 7.8b to Lyris 7.8d. Lyris services will be unavailable while the upgrade is performed.

Apr 14, 2004 - The security patches MS04-011 (Kernel Privilege Execution), MS04-012 (RPC/DCOM), MS04-013 (Outlook Express) and MS04-014 (MS Jet Database Engine) will be applied in our servers this week.

March 23, 2004 - ** VIRUS ADVISORY - W32/Netsky.p@MM **
Another variant of the W32/Netsky.MM virus, W32/Netsky.p@MM is a Medium Risk mass-mailing worm that arrives inside a .ZIP attachment (e.g., your_document.zip) and spreads itself by stealing email addresses from the infected computer, spoofing or forging the "from: field." Besides using its own SMTP engine, W32/Netsky.p@MM also propagates via peer-to-peer networks (e.g., Morpheus, Kazaa) by copying itself to shared file directories -- often with a celebrity (e.g., Britney Spears, Eminem) as part of the filename.

Note: W32/Netsky.p@MM takes advantage of vulnerable versions of Internet Explorer 5.01 and 5.5 to automatically execute the virus on a user's system. It is highly recommended that all users run Windows Update to ensure you have the latest patches for Internet Explorer.

WHAT TO LOOK FOR:

FROM: Varies (forged addresses taken from infected system).

SUBJECT: Varies. Examples --

- Stolen document
- Re:Hello
- Mail Delivery (failure sender address)

BODY: Varies. Examples --
- I found this document about you.
- I have attached it to this mail.
- Waiting for authentification.

ATTACHMENT: Varies. Example filenames --
- websites(random number).zip
- document(random number).zip
- your_document.zip

Mar 17, 2004 - As part of the SolidSpace server maintenance program, several email servers will be retired on 3/20/04. The email servers will be replaced with more current and powerful models. Affected clients notified via email.

Mar 3, 2004 - Please be aware that there is a new mass-mailing worm that contains a .zip or .pif file and it attempts to create a backdoor into your network. The email from address is forged (spoofed) as to appear as though it is coming from one of the following senders on the recipient's domain:

management
administration
staff
noreply
support

The body of the message varies but it sent regarding your email account.

As always, it is a sound policy to not open file attachments unless you are expecting them. Always contact the sender to confirm the legitimacy of any unknown file attachment before you open it. Remember to keep your virus definitions up to date and to run a full system scans on a regular basis.

Feb 26, 2004 - Real-time Datacenter Status now available on SolidSpace website. Users now have the ability to check the status of our datacenter in real-time. Status reports currently available are Bandwidth Utilization and Datacenter Temperature. Additional reports available soon. To view the reports: Select the Customer Support tab, then select a link under the Datacenter Status heading.

Feb 10, 2004 - The security patch MS04-007 (ASN.1 Vulnerability) will be applied in our servers this week.

Jan 21, 2004 - On Tuesday January 27, 2004 at 5:00pm EST, we will upgrade from Lyris 7.6 to Lyris 7.8b. Lyris services will be unavailable while the upgrade is performed.

Jan 21, 2004 - On Saturday January 24, 2004 from 8:00am to 10:00am EST, we will be upgrading our datacenter's core network switching. During this maintenance window, some users may experience a brief service outage.

Jan 19, 2004 - The security patch MS04-003 (Buffer Overrun in MDAC Function) will be applied in our servers this week.

Jan 16, 2004 - New SolidSpace Web Site launched

Dec 20, 2003 - IMail Servers upgraded to version 8.05

Dec 8, 2003 - We are pleased to announce we have completed the upgrade from ListManager v4.2 to ListManager v7.6

Nov 25, 2003 - The SolidSpace offices will be closed Thursday, November 27 and Friday, November 28 for the Thanksgiving holidays. During this time we will operate under our priority support guidelines.

Nov 20, 2003 - Our Lyris ListManager Server will be upgraded to version 7.6

Oct 8, 2003 - On Saturday, October 11th from 8:00am to 9:00am EST, we will be performing routine maintenance on our datacenter switching. During this maintenance window, some users may experience a brief service outage.

Sep 24, 2003 - On Saturday, September 27th from 8:00am to 9:00am EST, we will be performing routine maintenance on our datacenter switching. During this maintenance window, some users may experience a brief service outage.

Jul 23, 2003 - On Friday, July 25, 2003 at 5:30AM EST, we will be performing a firmware upgrade on our Cisco routers and switches due to a vulnerability in Cisco's firmware.