SolidSpace has a zero tolerance policy for SPAM. All SPAM complaints are taken seriously. SPAM is considered an unethical form of Internet advertising. SolidSpace does not offer email forwards to AOL/Netscape addresses.

If you received a bounce from an email message sent to one of our clients, it may be for one of the following reasons:

1) You sent a message with an attachment that is not allowed by our mail servers. Our customers can change / customize the attachments allowed for their domains. By default, the following file types are not accepted:

• .bat
• .pif
• .scr
• .shs
• .vba
• .vbe
• .vbs
2) Your mail server is black listed in one of the spam reporting services we use:

Spamcop ( http://www.spamcop.net/)

• The headers of the message attached to the bounce would have a line similar to:
  X-IMAIL-SPAM-DNSBL: (SpamCop, ...)

NJABL ( http://www.njabl.org/listing.html)

• The headers of the message attached to the bounce would have a line similar to:
  X-IMAIL-SPAM-DNSBL: (dnsbl.njabl.org, ...)

Spamhaus ( http://www.spamhaus.org/)

• The headers of the message attached to the bounce would have a line similar to:
  X-IMAIL-SPAM-DNSBL: (Spamhaus, ...)


• Some of our clients may decide to use additional anti-spam protection. The following list explains the X-headers you may find in a bounce message:
  
  X-IMAIL-SPAM-PHRASE
  The message contains phrases which are used in junk mails
  
  X-IMAIL-SPAM-STATISTICS
  The message has statistically 90% or greater chance of being
  spam (content similar to other spam messages)
  
  X-IMAIL-SPAM-HTML-FEATURES
  The message contains 2 or more HTML tags commonly used in
  spam messages (invalid tags, embedded comments)
  

If you have further questions about our email policy, please email us