Rock Solid Support and Infrastructure

Security and hardware issues are a mundane and constant part of IT administration but absolutely fundamental to keeping your business running smoothly. Many times, small issues slip by because of time constraints - keeping up with warranty and software expiration, keeping applications patched for security vulnerabilities and managing application growth as it relates to system resources are all issues that SolidSpace can take responsibility for.

SolidSpace's Data Center Managed Service Plans pair our redundant data center infrastructure and biometric security with our advanced server management and 24/7 availability monitoring. We focus on the overall health of your device's operating system and are the first to respond to failure alerts.

Dedicated server and colocation customers can add a Data Center Managed Service Plan to their existing plan at any time. With a wide range of monitored services and two levels of responsive support available, SolidSpace can customize your server management to fit your needs and budget.

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Data Center Infrastructure Features & Benefits:

  • Redundant, clean, uninterrupted power with onsite backup power and power conditioning technology in the event of an outage
  • Redundant internet connectivity
  • Climate controlled environment
  • Fire suppression & some detection
  • Biometric security

Managed Services Features & Benefits:

  • Can be installed on Windows, Linux, and Mac servers connected to the Internet
  • Monitors for a wide range of services failures.Click here for a list of options.
  • Monitors your internet connected devices for service failures every 3-5 minutes depending on your chosen monitored services.
  • Less false error alerts: requires three consecutive failures before sending an alert via email or email capable device.
  • Preventive maintenance of device's operating system*, ensure it is functioning properly
  • Monthly port scans and vulnerability test
  • Identify hardware and application issues which may adversely affect the operating system.
  • Monitor event log alerts
    • data
  • First response to failure alerts during normal business hours
  • Discounted remote and on-site support rates
  • Weekly device performance reports
  • Daily uptime reports

Tier 1 Managed Services
Receive first response remote and hands on technical support Regular Business Hours, Monday-Friday 8:00 AM- 6:00 PM EST/EDT

Tier 2 Managed Services
Receive first response remote and hands on technical support 24 hours a day, 7 days a week. We will only respond to outages/ server down alerts after normal business hours.

*Tier 1 and 2 Technical Specifics

Monitored Services

Device Monitoring

  • Desktops
  • Laptops
  • Servers and Web servers
  • Routers
  • Exchange servers
  • Firewalls
  • Most IP-enabled device

Industry-standard protocols

  • SNMP
  • Log file analysis
  • TCP/IP
  • WMI
  • Syslog/SNMP Traps
  • ODBC
  • EDF
  • Apache

IP Network Monitoring

  • Ethernet Errors
  • Traffic
  • Bandwidth
  • TCP
  • SNMP

Operating System Monitoring

  • Windows 95 to Vista
  • Mac OS X
  • SUSE and Redhat Linux

Windows Network Monitoring

  • Connectivity
  • CPU
  • Disk
  • Disk Queue Length
  • Event Log
  • File Size
  • Local IP
  • Memory
  • Patch Level
  • Process

Email Monitoring

  • Exchange Server
  • IMAP
  • POP
  • SMTP
  • SMTP Queues

Additional Monitoring

  • Backup Exec
  • Citrix
  • Firewall
  • RAID controllers
  • Local services
  • Custom services available

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